PRICING & PAYMENT
All pricing on this website is in $AUD and includes GST. Currently we accept payment by Visa, MasterCard and Amex.
 
PRODUCT AVAILABILITY
The Potted Orchid + Blooms En Masse
Gioia Design choose the best in season blooms and buy similar sized plants to what is pictured. Flower varieties change depending on the season and availability with our growers. Please keep this is in mind when making your purchase.
 
The flowers pictured are as reference only, flower types will vary in between seasons. If you would like something in particular, please contact us at hello@gioiadesign.com.au and we will do our best to accommodate your request.
 
Should we experience any supply issues, we will inform you immediately and give you an alternate option or a full refund.
 
Home Décor Items
A limited number of each product are available at the moment, if the product is sold out please contact us at hello@gioiadesign.com.au and we will do our best to re-order this particular item for you.
 
DELIVERY
The Potted Orchid + Blooms En Masse
We currently deliver to Sydney’s CBD, Inner West, Northern Suburbs, North Shore (lower and upper areas) and Northern Beaches for a flat rate of $25.00 Inc GST from Tuesdays to Saturdays, if you would like a delivery made outside these days please do not hesitate to contact us at hello@gioiadesign.com.au (no deliveries made on public holidays).
 
If the receiver is not home at a house address, we will leave flowers in a safe/undercover location. For apartments/units, we will need the receiver's mobile number, as they will need to be home at the time.
 
Please ensure the delivery details provided are correct. It is the purchaser’s responsibility to ensure we have correct details and delivery information provided. If the incorrect delivery details are provided we will re-deliver, this will incur an additional cost $20.00.
 
NB: The Potted Orchid and Blooms En Masse orders must be placed by 4pm the day prior to delivery. If you need to make an order after this cut off time, please contact us and we can try to accommodate your order. For specific delivery date orders please email us at hello@gioiadesign.com.au to schedule this in for you.
 
Home Décor Items
It is the purchaser’s responsibility to ensure we have correct details and delivery information provided. Shipping is provided through Sendle and Australia Post, costs are calculated when you check-out.
 
Please allow 5 to 10 days for delivery from payment of order. We currently ship within Australia only.
 
RETURNS & REFUNDS
The Potted Orchid + Blooms En Masse
Gioia Design do not offer refunds. If you are not happy with the quality and/or lifespan of your flowers, please contact us at hello@gioiadesign.com.au along with a photo/s, this is so we can pass on feedback to our growers.
 
Home Décor Items
Our products are handcrafted items which means variations may occur in colour, materials used and craftsmanship of each item. This adds character to the products and is not the fault of the item.
 
We quality check all our products prior to dispatch and are confident you will love what we prepare for you. Should you not be satisfied with your purchase for any reason, please contact us at hello@gioiadesign.com.au along with a photo/s of the item within 2 days of receiving the delivery.
 
In the situation of an approved exchange, the product would need to be unused, in original condition and with no damage to packaging, the shipping charge would be at the expense of the purchaser (unless it was faulty, Gioia Design will cover this). Any refund amount made will be less the shipping charge.
 
NB: Refunds or exchanges are not accepted for change of mind, this applies to all products on this website.
 
CARE INSTRUCTIONS
The Potted Orchid
  1. Do not remove from pot
  2. Easy to grow provided there is sufficient humidity, bright and indirect light
  3. Keep the growing medium moist but not too wet
  4. Water every fortnight
Blooms En Masse
  1. To increase the vase life of your flowers remove from wrapping
  2. Recut stems on an angle with a sharp pair of scissors prior to placing your flowers in water
  3. Change water daily (every second day is also ok)
  4. Avoid direct heat/sunlight
CONTACT US
Should you have any questions regarding any of the above details, please contact us at hello@gioiadesign.com.au and we will happily address any concerns you may have.